Osture measures public websites and fixes its clients’ sites. Part of the work means you trust us with some information: an email address, sometimes access to a platform. This page says exactly what we do with it.
Person in charge of the protection of personal information
Yaron Askal, owner of Osture. bonjour@osture.ca
Quebec’s Law 25 requires this person to be named and their contact details published. It is the same check we run on your site in the Law 25 section of every audit: it would be wrong not to pass it ourselves. For context: among the businesses we measure in our trades, not a single one names a person in charge.
What we collect
- What you type in the audit request window
Your website address, who you are (owner, employee, agency or other) and how to reach you: an email or a phone number. Nothing is sent before you press the last button. We use it for one thing only: to answer you and prepare your audit.
- Your email and your business name
If you write to us directly, by email.
- What your website already publishes
Speed, declared language, markup, displayed contact details. It is public, we read it like any visitor, and it never becomes personal information just because we measure it.
- Access to your platforms
Only if you become a client, and only for the duration of the agreed work. Never a personal password: a separate account, in your name, that you can revoke at any time.
What we do not do
- No selling, trading or renting of your information
- No trackers, and no request to anyone else
This site has no Google Analytics, no Facebook pixel, no tracking cookie, and the fonts are hosted here rather than loaded from Google. Opening this page makes your browser talk to nobody but our server. The audit request window sends your answers to that same server, and nowhere else.
- No automated decision about you
- No client’s information used for another
Even in the same trade. It is written in article 11.1 of the contract, not only here.
For how long
An audit request that goes nowhere is deleted after 12 months. A client’s information is kept for the length of the relationship, then seven years for the accounting records tax law requires us to keep. Platform access is destroyed within thirty days of the end of the contract.
Measurements of public sites are kept indefinitely: the history is what gives the survey its value. They contain no personal information.
Where it is kept
Emails are hosted in Canada and the United States by our email provider. Requests sent through the audit request window are received by this site’s host, Netlify, in the United States, which forwards them to us by email; they stay there until we delete them, within the periods above. Measurements and documents are kept on a computer in Quebec and in a cloud copy. If any other information had to leave Quebec, we would tell you before, not after.
Your rights
You can ask to see what we hold about you, to have it corrected, to have it deleted, or to withdraw your consent. Write to the person named above; we answer within thirty days. If the answer does not satisfy you, you can file a complaint with Quebec’s Commission d’accès à l’information.